Refund policy
Refund & Return Policy
At Suupl, we prioritise the safety and hygiene of our customers.
Due to the nature of our skincare products, we do not accept returns or offer refunds once an order has been processed and shipped. This policy ensures that all products remain fresh, uncontaminated, and safe for use.
Why We Can’t Accept Returns or Refunds:
✅ Hygiene & Safety – Skincare products are considered personal care items and cannot be resold or repurposed once opened or handled.
✅ Product Integrity – To maintain the highest standards, we ensure that all items are stored and shipped in a controlled environment and cannot risk contamination.
✅ Allergy & Sensitivity Considerations – Everyone’s skin is unique; reactions can vary. We recommend checking the full ingredient list before purchasing.
Damaged or Incorrect Orders:
If you receive a damaged, defective, or incorrect item, please contact our customer support at hello@suupl.com within 48 hours of delivery, including your order number and clear photos of the issue. We will assess the situation and provide a suitable resolution.
Need Help?
We’re here to ensure you have the best experience with Them. If you have any questions about your order or our products, reach out to hello@suupl.com
By placing an order with us, you acknowledge and accept this policy.
